Shipping policy

Shipping Policy

Last Updated: September 14, 2026

Thank you for shopping, We’re committed to getting your order to you safely and as quickly as possible.

Processing Time

Orders are typically processed and shipped within 2–5 business days after your order is placed.

Orders are not processed or shipped on weekends or major U.S. holidays.

During product launches, sales, or high-volume periods, processing may take slightly longer. We’ll do our best to keep you updated if there are significant delays.

Shipping Times

Once your order has been shipped, estimated delivery times are:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days, when available

Shipping times are estimates and are not guaranteed. Delays caused by the carrier, weather, holidays, or other circumstances outside of Heavy Is the Head’s control may occur.

Shipping Costs

Shipping costs are calculated at checkout based on your order and shipping destination.

Any available free-shipping promotions will be clearly displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update after your order has been shipped.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you realize that you entered the wrong address, contact us as soon as possible. We will do our best to correct the address before the order ships.

Once an order has been shipped, we cannot guarantee that the address can be changed.

Lost, Stolen, or Damaged Packages

Hith Gear llc is not responsible for packages that are marked as delivered by the shipping carrier but are lost or stolen afterward.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged package and items.

International Shipping

International shipping may be available depending on the destination.

Customers are responsible for any applicable customs fees, duties, taxes, or other charges imposed by their country.

International delivery times may vary and can be affected by customs processing.

If you have questions about your order or shipping, please contact us through our customer support/contact page.

Please include your order number when contacting us so we can assist you as quickly as possible.